Last updated: January 2024
At Bailey Hughes, we strive to be transparent about our pricing and payment policies. This document outlines our terms regarding payments, refunds, and financial transactions.
For residential roofing projects, we typically require a 50% deposit to order materials and schedule the project. The remaining balance is due upon completion of the work, after you have inspected and approved the results.
For commercial projects, payment terms are outlined in the individual contract based on project scope and timeline.
Once you approve the estimate and pay the deposit, we order materials specifically for your project. Due to the custom nature of roofing materials, deposits are non-refundable once materials have been ordered.
If you cancel before materials are ordered, we will refund your deposit in full. If you cancel after materials have been ordered but before work has begun, we will retain the deposit amount to cover material costs and restocking fees.
If you cancel after work has commenced, you are responsible for payment for all work completed and materials used to date.
We take pride in our workmanship and are committed to your satisfaction. If you are not satisfied with the work performed, please contact us within 48 hours of project completion. We will work with you to address any concerns and make necessary corrections.
If you have any concerns about billing or service, please contact us directly. We are committed to resolving any issues fairly and promptly. You may reach us at info@baileyhughes.com or (540) 662-3399.
If you have questions about this Refund Policy, please contact us at:
Bailey Hughes
24 South Pleasant Valley Road
Winchester, VA 22601
Email: info@baileyhughes.com
Phone: (540) 662-3399